My club Chelsea FC has decided to let go of Jose Mourinho,
I'm a happy fan that he is gone and I hope they signed an agreement that he
will never come back. A lot of folks like him, which is understandable because
most football fans enjoy the hooligan type of engagement of which Jose Mourinho
was a master. However in his downfall there are management lessons for all and
some are as follows:
Despite Achieving Much, Be Humble
Being humble makes
you identify with all classes of people, the poor, the rich, the educated, the
ignorant. Jose was not humble, humility is a word which doesn't exist in his
vocabulary judging by how he viewed those with less achievements than himself.
Anyone in management who behaves like him is guaranteed to fall and fall dismally
one day.
Resist to Be Proud
Pride is good when it is left inwardly, once you start
throwing it around it can become toxic. Here is a man whose pride reached the
heavens, sadly it became a trap. There were incidents he could have saved
himself by saying
"I'm wrong or I'm sorry" but kept digging himself in.
"I'm wrong or I'm sorry" but kept digging himself in.
Respect Another's Hustle
Someone else's job might look useless &
counter-productive but understand why it is important in the whole scheme of
things. Jose has brought the results and cared little how they were made
possible. His treatment of club doctor Eva Carneiro showed that he viewed other
role players as useless or nuisance to his cause of getting results. For a
moment he was winning that feud driving her out. But soon the player at the
centre of the furore Eden Hazard slumped in performance, he must have felt bad
for the doctor and the weight of her loss was on his shoulder. His failure to
perform resulted in Jose's firing no doubt.
Have a Thought About Public Relations
In management you can
get the limelight with many microphones shoved in your face, the media will
encourage you and smile at everything you utter but you must have your thoughts
to screen the information you speak. Jose thought getting front page every week
was good, he basked in the limelight but little did he know the media has no
friends, only an ear and eye for the next story to sell. It wasn't long before
the media vultures circled around his head, if he never saw himself a carcass,
he was now the meal. His lack of public relations came back to haunt him badly.
Always Put Yourself in Others' Shoes
It is easy to get careless in management when things don't
go your way. An employee can mess up the work like causing a whole batch of
expensive products to be written off. But if you don't have the understanding
of what it is to be in their shoes you can ruin the next batches too. Jose was
not shy to say anything about his players in the media. No one player felt it
more than Nemanja Matic, put on as a substitute and taken out as a substitute
again, media pointed out that this was humiliation on the player, Jose thought
otherwise. Another one was Rueben Loftus-Cheek who was slated for being a bad
player despite the youngster putting a good game. These players probably agonised
on why they were out of favour with him, at the time of his sacking
Loftus-Cheek has been anonymous while Nemanja Matic was a shadow of his former
self.
Show Impartiality
You will have employees whom you identify with as a manager,
maybe on skin colour, culture, religion or any other traits. However resist the
urge to be partial in how you treat them. Every Chelsea fan knows there were
players who got away with murder the likes of Diego Costa, Cesc Fabregas and
Branislav Ivanovic. They never got reprimands despite poor showing on the
field. These were untouchables and this showed. Whatever reason that gave them
immunity only Jose knows but in dishing out punishment he proved his
partiality.
Don't Play Politics, Do Your Work
In an organisational setting it's easy to throw others under
the bus especially when you are at variance with their decisions. An accountant
might frustrate that entertainment budget of yours but that is no reason to go
political. At Chelsea Michael Emenalo is responsible for buying players, Jose
for putting them onto the team. He did fire salvos at Michael for players he
bought branding one too short for defence and writing off the other one without
even kick a ball. He was just playing politics because the HR guy didn't get
him what he expected.
Shy Away from Scapegoating
When something goes wrong, there is likely someone who is
blame worthy but if you should be successful in management do not look for
scapegoats even where a scapegoat is walking naked in front of you with a red
hat. Great managers find ways to adapt and improvise. So the order arrived
late, it has happened mend relations with the requestor and show composure. The
temptation might be to say "that useless Purchasing Manager..."
resist it. When you get used to scapegoating, people will learn that it's your
way and be extra careful then when you make a mistake they will not have your
back. Jose Mourinho used FA, referees, players and fellow managers as
scapegoats, the times he was wrong and they were right, he paid for it in fines
and bad publicity. Think of his rant at referee Jonathan Moss, it quickly made
it out and shamed him, had he been less scapegoating, things might have turned
out differently. Compare with Arsene Wenger when Arsenal moved from Highbury,
fans decried bad results, it was easy for Wenger to say "they are not
giving me money to buy players" but he kept calm.
Conclusion
In the end you can become a success because chance allows it
but remaining on top demands that you do things right avoiding the booby traps
that come with being at the top. Consider Donald Trump, he made it and is a
billionaire but he is the Jose Mourinho of politics in the United States. The
media gives him the microphone at every instance because controversy sells. But
when the time comes he will be a forgotten man and the glamour of attention
will be gone. I love the bible because it has lessons for us which are proven
every time. The situation of Jose Mourinho bring Psalm 37:35-37 "I have
seen the wicked in great power, and spreading himself like a green bay tree.
Yet he passed away, and, lo, he was not: yea, I sought him, but he could not be
found. Mark the perfect man, and behold the upright: for the end of that man is
peace." It's easy to judge him from our position but equally easy to fall
into the same trap.
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